Fix payment issues, such equally declined or incomplete transactions

If you have problems paying for Google products, you might need to fix a problem with your payments profile.

Find the event you lot're experiencing below:

"Your transaction cannot be completed"

A diversity of different situations may trigger this message. Try these suggestions to resolve the outcome:

  • If this bulletin is followed by instructions for submitting additional information to us, delight practice so. The other steps listed are unlikely to resolve this effect.
  • Check whether the billing address for your payment method (such as a credit card) matches the address recorded in your Google payments center settings. If they don't match, update your address in your Google payments centre, and try the transaction once more.
  • Try using a Google Play gift card to complete the transaction.
  • Try using the best interface for your calculating device:
    • If you're using a desktop calculator, try the transaction using the Google product's website.
    • If you're using a mobile device, try using the production's mobile app (if an app is available).
  • If you're using guest checkout when the error occurred:
    • Try signing in to an existing Google business relationship and placing the order over again.
    • Effort creating a new Google account if you lot don't already have one and visiting the Google Store to try the transaction again.

"Unable to complete transaction: Expired card"

Check to run across if your payment method is upwardly to date. If it isn't, update information technology in the Payments centre.

"Unable to complete transaction. Please use some other form of payment."

Note: These steps besides employ if you see the mistake message "Your payment didn't become through. Please effort a dissimilar payment method or try again later."

Try the following:

  1. Check to meet if your payment method is up to date. If information technology isn't, update it in the Payments center, then try your buy once more.
  2. Brand sure you have plenty coin in your business relationship for the purchase.
  3. If yous're still having issues, contact your bank to see if at that place's a problem with your account.
  4. Try making the buy again with a dissimilar payment method.

"Your payment was declined due to an issue with your account"

If y'all encounter this bulletin, it might be because:

  • We saw a suspicious transaction on your payments contour.
  • We demand a petty more information to protect your account against fraud.
  • We need a little more data to comply with EU law (European customers just).

To fix the event, effort the following:

  1. Go to the Payments middle.
  2. Have action on any errors or requests in the payments center.
    1. You might need to verify your identity earlier you can buy anything through your Google Business relationship.
  3. Make sure your proper noun, address, and payment information are upwards to date.

"Unable to process payment: Low carte du jour rest"

You might not accept enough funds in your account to make the payment. Bank check your account residual or contact your bank.

Ineligible or unavailable credit or debit card

Menu is grayed out & says "verify on pay.google.com"

Your card was reported as stolen. You must verify the card before yous can use it again:

  1. Go to pay.google.com and sign in to your account.
    1. If you have multiple accounts, sign in to the account with the grayed-out card.
  2. Click Payment methods.
  3. Next to the card that says "Verification needed," click Verifyand thenCharge card.
  4. Within ii days, you'll detect a temporary charge on your carte du jour statement forth with an 8-digit lawmaking.
  5. To complete verification, go to pay.google.com and enter the viii-digit lawmaking.

If you endeavor to verify the payment method once again:

  1. Confirm which card y'all desire to verify.
  2. Check how long ago you tried to verify your card.
    • If less than two days: Wait up to 2 days.
    • If more than two days: Check your card argument. You lot should find a temporary charge from Google called "GOOGLE TEST," with an 8-digit lawmaking.

Carte du jour is grayed out & says "card is ineligible"

Yous can't employ this card for this buy. Try to make the purchase once again with a dissimilar card.

If the bill of fare you want to apply isn't listed, follow the on-screen instructions to add a new carte du jour.

Closed payments contour

Learn more about what to practice if you lot temporarily or permanently closed your payments profile.

If y'all're still having trouble, contact back up.

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